DIGITAL CUSTOMER SERVICE
Improve CSAT by 30% with Sprinklr Digital Customer Service
Provide seamless experiences across 30+ digital channels. Use AI and automation to increase self-service, improve agent productivity and boost customer satisfaction.
The world’s leading brands trust Sprinklr
Shift from point solutions to a unified digital contact center
Point solutions force customers to repeat their queries on multiple channels because agents lack a centralized customer view. A unified digital contact center helps your brand create seamless experiences from one platform.
The power of a unified platform
Unlike fragmented point solutions, Sprinklr seamlessly unifies all digital channels using industry-leading AI, offering your customers a true channel-less experience.Unified platform
Get a unified view of the customer and the ability to respond contextually across channels from a single screen.
Channel-less architecture
Access reusable workflows you can configure once and deploy across 30+ channels and 100+ languages.
Industry-leading AI
AI is the foundational layer of our architecture. Deploy unified AI models across all channels and use cases seamlessly.
Do more with Sprinklr
Big brands drive big impact with Sprinklr
7% reduction in cost
A global electronics company leveraged Digital Customer Service to shift 13% of all contacts from the phone to modern channels and achieved a 7% cost reduction.
95% responses in real-time
A leading logistics company answered 95% of customer queries on the real-time status of shipments and deliveries using conversational AI bots integrated with their delivery management system.
80% improvement in response rate
A global electronics company expanded the definition of customer service by adding channels like video, screen share and co-browsing and improved response rate by 80% using AI-powered Live Chat.
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