Customer Self-Service Solutions by Sprinklr

CUSTOMER SELF-SERVICE

Deflect 50% more customers to self-service channels

Unify customer communities, knowledge bases, guided workflows and AI-powered bots to create a truly efficient self-service solution for your brand's needs.

The world’s leading brands trust Sprinklr

Un-silo your tools to unlock true self-serve success

Brands make significant investments in self-service capabilities but end up with a siloed technology stack, leading to broken customer experiences. Your brand needs a truly unified self-service platform to create the frictionless journey customers want.

Every self-service capability on a unified platform

Sprinklr helps brands shift the maximum number of contacts from assisted to self-service channels by offering a unified self-service solution.

Automate responses to routine queries with virtual agents

Provide immediate answers to customer queries on social platforms, messaging channels and chat by deploying conversational AI bots in 100+ languages. Access a library of 250+ bot templates with industry-specific AI intent.

WHY SPRINKLR

The power of a unified platform

Achieve self-service excellence with a user-centric, unified and AI-driven ecosystem that empowers both customers and your teams.

Unified solution

Leverage the interconnected ecosystem of online communities, knowledge bases and conversational AI bots to ensure context retention across touchpoints.

Truly omnichannel

Deploy self-service capabilities across channels, websites, apps and devices, and get insights across all of them by using Sprinklr AI.

Seamless agent handover

Ensure seamless handovers to agents with retained context from conversations across self-service channels.

No-code platform

100% brand customization with our easy-to-use no-code builders.

Do more with Sprinklr

Conversational AI

Drive sales, self-service and support with scalable generative-AI-powered bots.

LEARN MORE

Knowledge base

Provide ready-to-use answers and recommendations to agents and customers.

LEARN MORE

Communities

Empower customers to engage, self-serve, collaborate and educate one another.

LEARN MORE

Big brands drive big impact with Sprinklr

86% increase in deflection

A home security company improved the deflection to self-service channels by 86% by building a unified self-service forum that offered capabilities like a help center, knowledge base, community, bots and guided workflows.

10% improvement in CSAT

A global electronics company improved CSAT by 10% by leveraging guided workflows to streamline replacement or return requests. Chatbots dynamically used the knowledge base to troubleshoot product issues in real time.

40+ workflows automated

A Latin American telecommunications company employed conversational AI bots to automate 48+ customer workflows, handling 60% of cases. This not only enhanced customer satisfaction but also significantly reduced costs.

Ready to learn more?

Explore what’s possible with Sprinklr.
Sign up for a personalized demo today.

Request a demo