CONTACT CENTER INTELLIGENCE
Drive better decisions with a generative-AI-powered intelligence platform
Gain actionable insights from 100% of customer conversations using generative AI. Improve operational efficiency, enhance customer experience, increase revenue and reduce compliance risks.
The world’s leading brands trust Sprinklr
Omnichannel CX measurement, powered by generative AI
Survey-based measurement systems are fading away. They are reactive, with low response rates, data lags and ambiguous performance drivers. Move to a generative AI-powered CX measurement system and capture real-time, actionable and scalable insights from every customer conversation.
The power of a unified platform
Gain deep insights into every conversation across all channels. Deliver experiences that are consistent and unique to your brand.Actionability with generative AI
Know the attributes and reasons behind each contact driver. Get detailed descriptions of the root causes with recommendations on the next best actions.
Easy access to untapped data
Understand your customers deeply by analyzing unstructured public sentiments on social platforms, digital channels and customer conversations at your contact center.
Quality assurance
Uncover real-time agent performance and compliance-related insights on all agent interactions to deliver timely, personalized and contextual feedback.
Real-time alerts for supervisors
Get real-time insights into team performance with Sprinklr's fully customizable supervisor, which lets you coach agents, manage escalations and improve overall team efficiency.
Off-the-shelf integrations
Make use of over 50 out-of-the-box integrations to ingest customer and contact center data into the Sprinklr platform to create a unified data layer.
Cloud-agnostic platform
Transitioning to Sprinklr is effortless and fast. It supports multiple hosting providers, like Amazon Web Services, Google Cloud Platform and Microsoft Azure, in various regions and availability zones.
Do more with Sprinklr
Big brands drive big impact with Sprinklr
50% CSAT improvement
A leading French e-commerce platform leveraged Sprinklr to analyze 300K+ conversations every month across 4,000 agents to deliver better CX and agent performance.
50% reduction in evaluation time
The largest video-sharing platform eliminated manual quality scoring across 13K+ conversations per month for 500 agents with Sprinklr.
6,000+ issues identified in real time
By analyzing unstructured public data across social channels, Sprinklr enabled the world’s leading computer manufacturer to discover the top drivers of product feedback with real-time monitoring of 53M+ mentions from 300M sources in 16 languages.
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