How Uber achieves industry-leading SLA and response times
33%
reduction in first response time
8%
improvement in case response SLA
Microsoft’s social intelligence team turns data into insights
100%
PROJECTS COMPLETED ON TIME
8.6%
BILLION LISTENING MENTIONS
How Acer streamlines its workflow across global markets to improve customer experience
30K+
marketing posts published in 6 months
18%
increase in customer care responses
How Uber achieves industry-leading SLA and response times
33%
reduction in first response time
8%
improvement in case response SLA
Microsoft’s social intelligence team turns data into insights
100%
PROJECTS COMPLETED ON TIME
8.6%
BILLION LISTENING MENTIONS