SOCIAL MEDIA INBOX MANAGEMENT
One intuitive inbox to manage all your customer interactions
Monitor every single incoming message, analyze sentiment and respond to your audience promptly by unifying your social channels into a single inbox.
Connect with your audience on their preferred channel
Engage with your audiences across 10+ social and review channels effortlessly and ensure a positive customer experience every time, on every channel.Respond effortlessly across channels
Take charge of your social media interaction via DMs, mentions, reviews, tweets and regular posts using Sprinklr’s unified social media inbox management platform.
Prioritize social engagement that matters
Use AI-powered tagging to categorize messages as ‘engageable' and 'non-engageable' so that you can focus on conversations that need your attention.
Craft quality responses using AI
Generate responses that are helpful, convincing and easy to comprehend. Translate those responses to multiple languages in seconds and maintain grammatical accuracy with Sprinklr AI+.
Use historical data for context and personalization
Access customer data instantly. Learn about their preferences, previous concerns and past interactions to create highly relevant and personalized responses.
Monitor the effectiveness of your responses
Revisit customer interactions to measure and improve your first contact resolution rates, customer satisfaction scores and team productivity.
Additional Features of Sprinklr’s Unified Inbox
In-built Surveys
Send system-generated surveys directly to gather valuable feedback.
Emojis and GIFs
Humanize your responses with expressive emojis and GIFs.
Approval Workflows
Ensure on-brand responses by setting up approval workflows within your social inbox.
360° Context
Add metadata to every message to provide better context.
Quick Action Button
Save time by performing common tasks with the click of a button.
Response Templates
Respond quickly to your customers with ready-to-use response templates.
Everything the Sprinklr Social Advanced Plan offers
Omnichannel Publisher
Schedule and publish content across 6+ major social channels efficiently from a unified platform.
Calendar
Get a consolidated view of your social posts, events and campaigns and maintain complete control over your schedule.
Asset Manager
Create, organize and distribute all digital assets across channels effortlessly from one place.
Social Listening
Use integrated social listening to uncover crucial insights and lead with a customer-first social strategy.
Reporting
Get actionable insights into your social media performance across channels to create a successful strategy.
Why the biggest brands chose Sprinklr
Sprinklr is the foundation of our social media strategy. It is our backbone.
Marc Duquesnoy
Social Media Performance Director
Read Full Story
Sprinklr allowed the team to scale its social program to better understand customers and prospects, connect social to real-life experiences, and make the brand more recognizable around the world.
Erin McGee
Social Media Manager
Read Full StorySprinklr is the foundation of our social media strategy. It is our backbone.
Marc Duquesnoy
Social Media Performance Director
Read Full StorySprinklr allowed the team to scale its social program to better understand customers and prospects, connect social to real-life experiences, and make the brand more recognizable around the world.
Erin McGee
Social Media Manager
Read Full StorySprinklr resources
