WORKFORCE MANAGEMENT PLATFORM
Drive 2x productivity with 30% less administrative workload using AI-powered workforce management
Analyze historical data to accurately predict workforce needs, meet service targets and improve efficiency.Improve agent occupancy rate with accurate planning
Streamline forecasting for greater accuracy
Predict future case volumes, handling times and SLAs accurately across all channels based on historical data — with added flexibility to adjust schedules.
Determine your staffing needs with data-driven tools
Optimize staffing levels for short, mid and long periods, allowing you to proactively plan for hiring and efficiently cut labor costs.
Run ‘what if’ scenarios to plan efficiently
Simulate staff shrinkage, AHT, occupancy and SLAs at a granular level to determine workforce capacity requirements and schedule effectively.
Empower supervisors with real-time adherence updates
Detect deviations from schedules — such as breaks, logins and logouts — in real time with a user-friendly view.
Facilitate seamless employee engagement
Improve schedule quality with AI
Reduce supervisor workload by automating shift planning for all locations. Plan better with the additional flexibility of bulk edits, shift-swapping and shift bidding.
Schedule for your digital workforce
Incorporate WFM for your digital queues to better plan schedules for agents working across multiple channels.
Overcome scheduling constraints
Enable supervisors to adhere to national regulations and business policies — and monitor agent preferences to minimize schedule conflicts.
Optimize schedules with agent preferences
Offer early access to upcoming shifts for agents to share preferences. Craft schedules using agent performance rankings to prevent conflicts and drive efficiency.
Simplify your leave management process
Streamline time-off requests and approvals
Track leave reports accurately with clear visibility into schedules and seamless leave application process.
Introduce automated approval workflows
Simplify time-off management with automated approval workflows. Get SLA insights with custom WFM reports to make informed decisions.
Address operational challenges
Accelerate decision-making with simplified custom WFM reports. Mitigate escalations and potential violations with proactive alerts and notifications.
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