OUTBOUND CONTACT CENTER SOFTWARE
Improve connect rates by up to 30% with AI-powered outbound voice campaigns
Boost outbound contact center productivity by targeting relevant audience across channels — and drive higher connection rates and better campaign outcomes.
Reach out to your most relevant customers
Import data with seamless integrations
Fetch data seamlessly in real time from scattered and siloed data sources such as your CRM tools, websites and APIs.
Add filters to extract relevant data
Eliminate the need to clean your contact lists manually. Set custom validation rules to remove noisy data and ensure only clean, relevant campaign contact lists get imported.
Categorize and auto-assign priorities
Create dynamic segments from a single data import and prioritize your calling criteria with a precise weightage system based on campaign objectives.
Drive efficiency with AI-powered dialers and omnichannel workflows
Customize easy-to-use dialer solutions
Quickly configure outbound voice campaigns with Sprinklr’s simplified dialer solutions — including Predictive, Progressive, Outbound IVR, Manual Callbacks and more.
Minimize your call abandonment rate
Connect with customers seamlessly using dialers that predict your agent’s availability and ensure no calls are abandoned once your customer joins the call.
Improve connection rates across channels
Follow up with your customers and leads across multiple channels, including SMS, email and digitalplatforms to drive better business outcomes.
Maximize agent productivity and accelerate conversions with AI-powered automation
Automate callbacks to ensure maximum connects
Schedule callbacks for customers reaching out via various digital channels and expand your scope for conversion and revenue.
Increase agent efficiency with real-time assistance
Equip your agents with callback reminders and a 360° view of the customer. Leverage AI to accurately predict customer intent and provide the next best action with confidence.
Improve conversions with real-time triggers
Automate outbound calls using real-time triggers based on customer actions and behavior. Convert faster by detecting your customer’s ‘moments of need’ in real time.
Boost campaign performance with real-time campaign analytics
Schedule, monitor, and forecast campaigns
Set up your business hours, manage holiday schedules and configure dial plans while effectively overseeing campaign performance — all from a unified interface.
Dive into a holistic campaign monitoring experience
Monitor detailed aspects of your campaigns with insights on 20+ real-time metrics. Assess campaign-level performance with intuitive and fully customizable reports.
Ensure enterprise-grade compliance
Take advantage of Sprinklr’s AI-led risk recognition and stay compliant with all major local, national and international regulatory authorities — including TRAI, OFCOM, FTC and FDCP.
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