ONLINE SURVEY SOFTWARE

Capture Voice of the Customer across all service channels

Track customer feedback across conversations on 30+ digital and social channels — including voice — and improve customer service with AI-powered CSAT predictions.

Create effective online surveys with zero coding effort

Leverage the Survey Builder interface and customize it based on your brand guidelines.

Create one unified survey that works across channels

Design omnichannel surveys centrally and use them across channels. These surveys are automatically customized to meet channel-specific requirements.

Customize surveys to align with your brand

Use the Visual Builder to craft and customize the surveys based on your branding and style preferences. Pick from a range of question types such as CSAT, NPS, subjective feedback, drop-downs and more.

Make your surveys adapt to different devices

Build surveys using a responsive design so that they automatically adapt to desktop and mobile devices flawlessly.

Customize and send surveys on all service channels

Make channel-specific customizations to your surveys to receive more customer responses.

Send links that open as standalone survey pages

Send survey links directly to customers or embed them in an iFrame on a website or in WebView on a mobile application. Shorten the survey URLs and also create private and public links with expiration date.

Take the survey questionnaire to your chatbot

Automatically convert survey questions to a conversation that can be executed by a chatbot and ask relevant questions to gather feedback. Use the power of these conversational surveys on messaging channels to boost survey response rate.

Use contextual feedback prompts on websites and apps

Analyze visitor behavior accurately on websites and apps. Let proactive prompts handle the rest by surfacing relevant feedback questions to the user.

Harness Sprinklr AI for predictive intelligence

Analyze survey responses to predict customer satisfaction, sentiment and escalations with the help of Sprinklr AI.

Predict phrase-level sentiments on messages

Assess your messages across channels and types including chat, email and voice. Use Sprinklr AI to analyze phrases and understand customer sentiment based on parameters such as quality, behavior, resolution time, convenience and more.

Predict CSAT scores for ongoing conversations

Monitor conversations for a host of signals using AI and predict CSAT scores on ongoing conversations in real time. Use the predicted CSAT scores to set up alerts, escalation logic and analyze agent performance.

Predict escalations with real-time conversation analysis

Track and evaluate active conversations for critical signals — such as change in sentiment, CSAT, tone, intensity, intent and more — to predict potential escalations and act proactively.

Get CSAT reports that are truly insightful and actionable

Combine agent performance and audit metrics to generate customizable survey reports and executive presentations which get updated in real time.

Turn survey results into intuitive reports with ease

Create reports using the drag-and-drop report builder to monitor customer satisfaction across channels and languages from one place. Use flexible drill-down capabilities to isolate the root cause of a CSAT dip and determine the next steps with confidence.

Combine survey results with agent audit reports

Use manual or AI audit reports to augment online survey results and identify agent skill improvement opportunities through reliable NPS and CSAT scores.

Create visually stunning live presentations for large displays

Use Sprinklr Display to generate CSAT reports which can be presented on large displays and shared with executives. Get access to up-to-date data as the dashboards refresh automatically in real time.