LIVE CHAT SUPPORT SOFTWARE
Reduce Average Handle Time by 35% with real-time live chat support
Be where your customers need help. Share quick resolutions to their queries and improve CSAT while reducing service costs and ensuring compliance.
Provide lightning-fast resolutions every single time
Improve first contact resolution
Use integrated live chat to gain proper context and tools like video and co-browse to successfully resolve customer queries in the first interaction.
Be where your customers are
Add Sprinklr Live Chat to your websites, mobile apps and even in-store kiosks using a lightweight script. Customize it to reflect your brand style with zero coding effort.
Assist customers beyond business hours
Configure auto-replies and answer customer queries 24x7. Enable customers to schedule one-on-one appointments with your agents using built-in appointment booking.
Enhance user experience with dark mode and avatars
Enable dark mode with a simple toggle to augment readability and aesthetic appeal. Maintain visual harmony across elements like fonts, avatar, widgets and templates.
Drive enhanced agent experiences with advanced capabilities
Proactively predict and handle drop-offs
Use proactive prompts based on your user behavior on websites and apps to provide contextual assistance, enhance the shopping experience and reduce cart abandonment.
Deliver personalized product demos
Empower your team to schedule and conduct one-on-one video calls for personalized consultations and product demos. Your agents can also help customers resolve their issues faster and in real time.
Keep your customers informed
Share critical updates or create awareness around the latest products and campaigns without delays, through prompts and contextual cards in customizable live chat widgets.
Provide assistance with live shopping
Enable your agents to curate a personalized shopping experience for customers by optimizing advanced capabilities such as product search, voucher suggestions and cart creation.
Reduce service costs with fewer call volumes
Empower your agents to serve customers faster
Make it easier for agents to quickly resolve customer queries using AI-powered assistance tools — like sentiment detection, knowledge base article extraction, CRM data collection and more — all from one screen.
Enable customers to help themselves
Encourage customers to resolve simple queries by providing them self-serve options, like FAQs, knowledge base articles, automated troubleshooting workflows, customer communities and conversational AI bots.
Reduce on-site visits and improve FCR rates
Facilitate remote debugging by enabling customers to share their screens, initiating video calls and allowing agents to take control. Annotate and guide customers on complex problems while ensuring complete compliance with brand and security guidelines.
Deliver authentic experiences that customers love while staying brand compliant
WCAG compliant
Make Sprinklr Live Chat accessible to users with impairments by ensuring compliance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Safeguard user data
Implement data masking and strengthen session management for enhanced security with PCI compliance. Ensure secure handling of sensitive information from customers to agents.
Ensure secure customer verification
Build in an added layer of security to verify users with the help of single sign-on (SSO), OTP validations, secure chat links or secure handshakes between the website, app and chat.
Fully customize your live chat UI
Modify your live chat user interface to align with your branding without any code. Utilize the diverse library of rich assets to create the desired conversation experience across channels.
Frequently asked questions
Sprinklr resources
