GUIDED WORKFLOWS
Reduce costs and resolution time with Guided Workflows
Effortlessly design and set up workflows across your conversational bots, live chat and agent desktop.
Deliver exceptional customer self-service experiences and improve agent productivity
Simplify issue resolution and discovery of answers with seamless, step-by-step guidance for agents and customers.Enable consistent self-serve experiences across channels
Build guided workflows once and scale their use across communities as well as knowledge base for AI-powered bots across channels.
Design agent experiences without coding
Leverage a no-code drag-and-drop interface to easily design and modify agent UI and workflows.
Identify customer issues and guide agents for faster resolutions
Use AI-powered intent analysis to identify customer intent and issues across channels. Recommend appropriate agent actions with guided workflows to drive efficient and accurate resolutions.
Scale guided workflows across multiple languages
Never build the same guided workflows twice again! Reuse workflows by allowing configurators to download the source file and simply fill in the required translations across languages.
The power of our unified platform
Seamlessly deploy multilingual guided workflows across all your customer-facing channels and agent desktop.Unified platform architecture
Build guided workflows using the same building blocks as contact routing, ensuring that all customer context from an interaction is passed on from IVR and chatbots to the agent.
Interactive drag-and-drop interface
Design guided workflows for complex conversation scenarios and create a dialog builder within a low-code platform, leveraging readily available building blocks.
Customizable styling
Ensure a consistent and engaging user experience by customizing the visual appearance of guided workflows to align with your brand's identity.
Ticket creation with webforms
Enable collection of all necessary customer information and create tickets in a structured manner.
Off-the-shelf integrations
Make use of over 50 out-of-the-box integrations to gather customer information, initiate real-time API calls to CRMs, and facilitate communications via the customers' channel of choice.
Sprinklr resources
