COMMUNITY FORUM SOFTWARE
Engage customers, improve self-serve and drive meaningful relationships with communities
Build and manage a customizable forum for customers to easily interact with each other, share solutions and recommend product improvements.
Enable customers to help each other
Collaborate with other users to find solutions
Enable customers to ask and answer questions, participate in discussions and provide product-related feedback. Allow moderators to monitor and respond to unanswered queries.
Browse company-curated self-serve content for answers
Leverage an SEO-optimized portal to help your customers explore and find solutions through knowledge base articles, pre-approved community responses, and step-by-step troubleshooting guides.
Allow customers to interact with a chatbot or live agent
Provide a chat option on your community forum and make it easier for customers to contact your support teams whenever they need help .
Maximize business impact and customer loyalty
Make your customers feel heard
Provide the required tools and a safe space for your customers to easily interact with peers and your brand.
Incentivize advocates and reward top users
Encourage active participation and turn customers into advocates by acknowledging their work through leaderboards, points and coveted badges.
Increase the total lifetime value of your customers
Increase your upsell and cross-sell opportunities with loyalty rewards and coupons based on user activity and behavior in the community.
Analyze interactions and innovate with intelligence
Analyze conversations using AI
Use AI to analyze every conversation in the community and gather insights on your products and services.
Use surveys and proactive feedback prompts
Leverage communities to collect more diverse feedback through surveys or contextual, proactive prompts.
Run polls and contests to co-innovate with customers
Collaborate with your customers in the community and branstorm ideas to identify gaps and improve your products and services.
Frequently asked questions
Sprinklr resources