AGENT ASSIST SOFTWARE

Solve customer queries 50% faster with AI-powered Agent Assist

Redefine agent experience and improve productivity by automating workflows and providing AI-powered assistance in real time.

Increase first contact resolution rates with real-time AI guidance

Equip agents with real-time suggestions for next best actions and provide contextual recommendations to elevate customer experience.

Offer guidance at each step of the conversation

Utilize real-time nudges to decide on the best actions, reduce average handling time, increase upsell opportunities and ensure SLA compliance.

Handle customer queries efficiently with historical context

Sprinklr AI automatically recommends similar resolved cases, relevant knowledge base articles and guided workflows based on the context of the conversation.

Detect potential escalations and notify supervisors in advance

Trigger supervisor alerts in real time on potential escalations or CSAT drop, with the ability to join a live customer conversation and actively provide guidance to the agent.

Keep an eye on critical resolution metrics and customer sentiment

Monitor CSAT score and customer sentiment in real-time, and proactively steer your conversations towards satisfying resolutions.

Automate routine agent tasks with generative AI

Deploy extensive workflow automations to reduce time spent on routine tasks and keep your agents readily available for complex customer queries.

Steer agents through complex issues for faster resolutions

Create step-by-step guides for agents to ensure efficient and satisfactory resolutions. Fetch, create and update records on the platform without having to navigate to a different screen.

Get a quick overview of the case without reading the entire conversation

Generate a case summary with consumable pointers using Sprinklr AI+. Quickly hop on resolving issues instead of spending time reading the entire conversation transcript.

Fully automate post-call tasks and save your agent’s time

Automatically detect and prefill case dispositions with the power of Sprinklr AI+ and reduce valuable agent time spent on repetitive after-call work.

Deliver speedy service without speeding past compliance

Use AI-generated smart responses to assist customers faster, while also staying compliant with your brand guidelines.

Deliver quick, on-brand answers to routine questions

Pre-configure brand compliant responses to address routine customer inquiries. Use these responses to provide faster resolutions with just a few clicks.