The next generation of CCaaS is here
Digital-first customer service, enterprise-scale voice support. Redefine customer service with an AI-powered platform that unifies voice, digital and social channels. Power channel-less interactions and seamless resolution no matter the channel of contact.
The world’s leading brands trust Sprinklr Service
Reduce contact center costs by up to 33%
Unify your customer service on one platform and eliminate multiple point solutions. Improve contact center productivity and deliver frictionless customer experiences.
Digital-first
Unlock efficiency and drive sales with digital-first customer service experiences. Cut costs by deflecting calls to digital channels and enable customers to resolve issues by themselves with self-service solutions.
Channel-less
Go beyond omnichannel support. Get a single view of the customer across all channels. Drive a unified service experience by enabling seamless channel-switch without loss of context.
Industry-leading AI
Deploy unified AI models tailored to specific industries — and effortlessly scale them across use cases, channels and functions to enhance your contact center productivity.
Future-proof customer service with our all-in-one CCaaS platform
Effortlessly switch channels without losing context
Sprinklr Service is setting new standards in customer service
Enterprises deliver exceptional experiences with Sprinklr Service
Eliminate point solutions
The world’s 4th largest bank unified 17 systems into one platform with Sprinklr Service, reducing total cost of ownership (TCO) by 50%.
Enable channel-less experiences
A leading global electronic devices conglomerate improved revenue and increased CSAT by 88%, bringing over 2,000 agents in 45 countries and 700+ online sales executives in 85 countries onto a single platform.
Uncover actionable product insights
The world’s leading computer manufacturer identified 6,000+ product issues in real time through an in-depth analysis of 53M mentions from 300M sources in 16 languages.
Improve scalability and efficiency
A popular brand in the consumer electronics industry successfully handled 2.4M phone calls without any human intervention with Sprinklr Service.
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