Sprinklr was founded in 2009 to solve a big problem: enterprise-size complexity dividing brands from the customers they serve. The idea was to unify silos, technology, and teams across large, complex companies. What started in social expanded into a single AI platform to reach, engage, and listen to customers on more than 30 digital channels.

Today, Sprinklr has infused AI across four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, Sprinklr Insights, and self-serve offerings. Customers who value exceptional customer experiences have what they need on one unified platform built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.

And as customer-facing teams, markets, and geographies work together, brands benefit from a unified digital edge. That’s powerful, considering that the digital edge is where every touchpoint happens with customers today. It’s where customers experience a brand, ask questions, and give feedback. It’s where all the risk is, along with the greatest sales and growth opportunity.

Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM

Build the world’s most loved enterprise software company

Create a culture of high performers who are kind, caring and obsessed about customers

While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

To “un-silo” was the inspiration and purpose for starting Sprinklr. And today, we’re on a journey to un-silo every customer-facing team and unlock the true meaning of exceptional customer experience.

We’re just getting started, and the best is yet to come.

Ragy Thomas

Founder & CEO - Sprinklr