Looking for a LivePerson alternative?
Go beyond conversations. Capture context with Sprinklr
One platform, 30+ channels, billions of data points, unified customer history, real-time reporting, and AI that actually delivers — Sprinklr is levels above LivePerson.

Upgrade from LivePerson for a radically superior and seamless digital CX
Truly Omnichannel Support
Sprinklr’s Unified-CXM supports 100+ languages and 30+ channels, including chat, messaging, social and voice. LivePerson offers only 44 languages and 17 channels, and lacks built-in voice support.
Advanced AI-powered Agent Assistance
Sprinklr’s AI offers smart responses, smart compliance, auto-escalation, real-time nudges and course correction, while LivePerson’s basic agent assist and clunky UI limit efficiency.
Seamless Customer Experience
Sprinklr unifies all touchpoints to provide a complete customer view, while LivePerson manages each channel in isolation, forcing customers to repeat queries on switching channels.
Fully Configurable Reporting
Sprinklr integrates data from every channel and offers configurable reporting and dashboards with zero coding, while LivePerson’s reporting is limited, complex and less flexible.
100+ global brands trust Sprinklr to deliver customer delight
Why choose Sprinklr over LivePerson?
See how Sprinklr Service compares to LivePerson’s offerings.
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Respond to your customers 82% faster with Sprinklr’s AI-powered Live Chat
Empower customers to get faster resolutions
Increase First Contact Resolution by 50% with Sprinklr’s real-time AI guidance
Unlock unmatched productivity with Sprinklr
Built to scale, Sprinklr adapts to your needs and helps you achieve CX excellence — no matter the size of your organization.Enterprise-grade Security
Capture sensitive information securely through PCI forms in live chat, eliminating privacy and security concerns, and avoiding redirection to voice contact.
Seamless Integrations
Pull in customer data by integrating our bots with your CRM/CDP, and send emails, WhatsApp messages and SMS without any hassles and chaos.
Verticalized AI Models
Make the most of our custom-trained, ready-to-use 750+ pre-built AI models in 60+ industry verticals and sub-verticals, with an AI accuracy of over 90%.
Big brands drive big impact with Sprinklr
7% reduction in cost
A global electronics company leveraged Digital Customer Service to shift 13% of all contacts from the phone to modern channels and achieved a 7% cost reduction.
95% responses in real-time
A leading logistics company answered 95% of customer queries on the real-time status of shipments and deliveries using conversational AI bots integrated with their delivery management system.
80% improvement in response rate
A global electronics company expanded the definition of customer service by adding channels like video, screen share and co-browsing and improved response rate by 80% using AI-powered Live Chat.
See what analysts and your peers are saying
Sprinklr is the go-to choice for users worldwide to consistently achieve their CX goals

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Frequently asked questions
Sprinklr excels with its fully integrated, proprietary 9-layer AI engine, including Sprinklr AI+ which is built using OpenAI's ChatGPT and Microsoft’s Vortex. In contrast, while LivePerson is infused with AI, the capability is quite limited and not extensive — slowing down your response times and limiting your data insights.
Sprinklr is best suited for large-scale customer engagement needs. It stands out from LivePerson in several critical areas, making it the smarter choice for your business:
- Holistic coverage
Sprinklr offers a complete suite with omnichannel surveys, workforce management, quality management and an LMS to ensure seamless operations, whereas LivePerson may leave gaps due to its partial feature set. - Advanced AI integration
Sprinklr excels with its fully integrated, proprietary 9-layer AI engine, including Sprinklr AI+ which is built using OpenAI's ChatGPT and Microsoft’s Vortex. In contrast, while LivePerson is infused with AI, the capability is quite limited and not extensive — slowing down your response times and limiting your data insights. - High customization
Sprinklr tailors its services to meet your specific business needs, supported by a consistent framework for data integration. This flexibility helps you innovate and grow. LivePerson’s rigidity might hinder more tailored solutions. - Positive product direction
Sprinklr is recognized for its forward-thinking and customer-centric product development and adaptivity. LivePerson, however, has a less favorable reputation, potentially impacting its long-term viability for your business. - Extensive tool integration
Sprinklr supports integration with up to 60 tools and platforms, ensuring it fits perfectly within your existing tech ecosystem. LivePerson’s limited integration could restrict your ability to connect and streamline processes.
Some of the limitations of LivePerson to consider are:
- Depth and scalability: LivePerson’s inability to serve as a truly comprehensive, future-proof contact center software stands out. Brands seeking to cater to customers on social and digital channels can reportedly witness downtime and outages. Basic functionalities like inbound and outbound voice must seek additional point solutions indicating a fragmented approach to customer support.
- Disjointed channel experiences: The platform's inability to facilitate seamless channel-switching hampers the continuity of customer interactions. When customers move between communication channels, the absence of context preservation leads to repeated information sharing, undermining the customer experience.
- Lacks critical Agent Assist features: Lacking AI-powered agent assist features such as Guided Workflows and AI-driven suggestions, LivePerson falls short in optimizing agent performance. It even lacks a unified fagent workspace, which is pivotal in enhancing irst contact resolution rates by up to 30%, thereby improving overall service quality.
- Poor listening capability: LivePerson’s insufficient support for social listening tools severely restricts enterprises from harnessing actionable insights. This limitation stifles the ability to identify trends and make data-driven decisions, both of which are crucial for improving customer satisfaction and informing strategic planning.
- Poor roadmap: Prioritizing platform stability over progress, LivePerson seems to have stalled innovation, compounded by transitioning to public cloud from private and regional data centers. Poor product roadmap also doesn’t let a user fully enjoy the utility of upcoming technology like GenAI.
- No community support: With a lack of AI-moderated community management, LivePerson overlooks the chance to empower customers with self-serve options, diminishing user engagement and autonomy. This absence denies customers a valuable resource for instant, peer-supported solutions, depriving businesses of potentially high customer lifetime value (CLV).
Sprinklr is a great alternative to LivePerson, because it solves LivePerson’s drawbacks with a unified approach to customer support, enabling brands to:
- Eliminate point-solution chaos with a truly unified contact center solution that provides your team with everything it needs on a single screen.
- Deliver frictionless support experience on 30+ digital, voice and social channels. Empower customers with self-service options like AI-powered chatbots and voice bots, AI-powered knowledge bases and even thriving customer communities.
- Tap into the voice of the customer with powerful social listening capabilities to detect upcoming market sentiments and draw insights to drive strategic moves.
- Arm agents with AI productivity boosters and a Unified Agent Desktop to provide more speedy, personalized responses at first touch. Sprinklr’s integrated generative AI moderates tone, translates conversations and handles after-call work for agents.
- Drive workforce efficiency with AI that helps you predict workloads, crush service targets and manage your capacity planning.
- Stay competitive and drive innovation with a true brand partner that prioritizes client priorities.
LivePerson struggles to integrate conversations across social and voice channels — which means that it requires third-party integrations to deliver truly omnichannel support. Without these capabilities, LivePerson falls short in helping you deliver context-aware digital customer service.
Its inability to provide unified reporting is another significant downside to LivePerson. It simply fails to give a singular view of the customer that shapes a seamless customer experience. These are some of the shortfalls that establish that LivePerson’s toolkit isn't enough, pointing out the need for better solutions that help you keep up with changing customer service needs.
There’s so much more to Sprinklr.
Try it to believe us!