RingCentral Alternatives: 7 Best Competitors in 2024

RingCentral is one of the strongest players in unified communications but if you are here, you would have strong reasons. No tool is perfect. Maybe you’ve outgrown it, or the pricing is starting to sting. Perhaps you’re craving features that aren’t offered by RingCentral. The good news? There’s a whole world of RingCentral alternatives out there, each offering its own blend of features, pricing and benefits that could optimize your return on investment. But who has time to sit through endless demos and sales pitches to choose the best business fit? 

Fret not: we’ve done the work for you. 

In this article, we have analyzed 7 of the best RingCentral competitors, comparing their offerings, prices and reviews objectively. From intuitive interfaces to custom features, we’ve got options for everyone — freelancers, small businesses and big enterprises. 

And, if you’re unsure about which alternative fits your needs best, go through our practical tips on how to evaluate these options so you can find the perfect communication platform for your business.  

Why consider alternatives to RingCentral? 

While RingCentral has established itself as a heavyweight in the unified communications arena, offering a suite of tools for phone, video and messaging services, it’s not without its drawbacks. Here’s a deep dive into why businesses might be on the lookout for alternatives:  

1. User experience, usability and reliability 

Despite being a long-standing player in the market, RingCentral’s user interface has not significantly evolved, retaining an early 2000s aesthetic. User reviews often describe it as clunky and hard to use, which means businesses may end up wasting money on a service that employees find difficult to navigate and utilize effectively. 

Apart from that, RingCentral’s reliance on just two U.S. data centers can lead to increased call latency and reduced redundancy. New users often report difficulties navigating the platform’s administrative features and switching between the web and desktop apps, leading to a steeper learning curve and potential inefficiencies in daily operations. 

2. Slow customer service 

Customer service is a critical component of any business solution and RingCentral has received mixed reviews in this area. Issues range from hard-to-reach account managers and billing or renewal concerns to slow support response times. Some users have reported waiting weeks for a response, which can be incredibly frustrating and disruptive to business operations. 

As one of the users shared their experience on Trustpilot: 

"Absolutely terrible customer service. I was placed on hold waiting for an agent for an excessively long time. I could hardly understand the agent and was then transferred to another agent who could not provide a good reason why calls to my RingCentral were not being forwarded. We paid for months of service without any calls being forwarded, wasting a lot of time and money for nothing. To top it off, we were told there would be a cancellation fee. What a rip-off for a new startup nonprofit." 

Date of experience: September 23, 2024 

3. Cost concerns 

For many small businesses, RingCentral’s pricing can be a significant hurdle. With monthly costs ranging from $30 to $45 per user, expenses can quickly escalate, especially for teams with basic communication needs. The additional costs for toll-free minutes, local numbers, webinar licenses and vanity numbers can further strain budgets. Many small businesses find themselves paying for advanced features like analytics and API access that they rarely use, making RingCentral less cost-effective for their specific needs. 

4. Limited texting capabilities 

RingCentral offers unlimited texting only in USA and Canada which could be a major limitation for businesses functioning across the globe. Also, the SMS and MMS capabilities provided are limited in terms of volume and functionality compared to other platforms like Nextiva. Due to this, organizations that want to send bulk messages or want to deploy advanced texting features like automated responses and detailed analytics might want to look beyond RingCentral and get a better alternative. 

Source: Forbes 

If any of these reasons resonate with you, it’s worth considering alternatives that may offer a more cost-effective, user-friendly or scalable solution for your business. Let’s look at seven of them in the next section. 

Top Seven Alternatives to RingCentral  

While this list isn’t exhaustive, we’ve sifted through multiple aggregator sites and user reviews to bring you the best RingCentral alternatives in 2024. By analyzing real-world feedback and expert opinions, we’ve put together a selection of communication platforms that stand out for their unique features, pricing and overall performance. This list will help you find the right solution that aligns with your business needs without the hassle of endless research. 

Based on 2024 research, here’s a list of the top seven RingCentral competitors' businesses can prefer: 

RingCentral Alternative #1: Sprinklr

Overview: Sprinklr, recognized by IDC as an emerging player in CCaaS, stands out as a superior alternative to RingCentral. With comprehensive channel coverage across over 30 channels, including voice, digital and social platforms, Sprinklr ensures a unified customer experience. Its advanced AI capabilities include sentiment analysis, emotion detection, automated content creation, chatbots, virtual assistants, predictive routing, dynamic knowledge base updates, automated ticket tagging, categorization and personalized recommendations. Unlike RingCentral, which lacks these advanced features, Sprinklr provides a holistic solution that combines cutting-edge technology with seamless customer service.  

🚀 Prominent features 

Sprinklr Service is a robust, AI-powered customer service platform that unifies voice, digital and social channels to deliver exceptional customer experiences. Here’s a detailed look at its features and how they can benefit your business: 

• Comprehensive channel coverage 

Sprinklr supports interactions across over 30 channels, including voice, digital and social platforms. Whether it’s chat, email or social media, Sprinklr ensures a consistent customer experience. While RingCentral offers channel support, it lacks the extensive coverage that Sprinklr provides. 

• Advanced AI capabilities 

Sprinklr’s AI goes beyond basic automation, extending to sentiment analysis, emotion detection and automated content creation. For example: Sprinklr’s AI-powered sentiment analysis dashboard provides real-time insights into customer emotions, helping agents tailor responses. 

• Unified agent experience 

Agents access a single, unified view of each customer. This consolidated interface streamlines interactions, reduces context switching and enhances efficiency. Some competitors lack this unified view, leading to fragmented agent experiences and potentially impacting customer satisfaction. 

• Self-service options and knowledge base management 

Robust self-service features empower customers to find answers independently. The AI-driven knowledge base adapts dynamically. The knowledge base management dashboard allows agents to update content, track usage and identify gaps. 

RingCentral’s self-service options are limited and knowledge base management lacks AI-driven updates. 

In summary, Sprinklr’s generative AI, channel-less approach, unified agent experience, predictive routing and robust self-service capabilities position it as a powerful alternative to RingCentral.

Overall Verdict 

Sprinklr Service stands out as a robust and user-friendly platform that integrates various social media and customer service channels seamlessly. Its ease of use and comprehensive support make it a strong contender for businesses looking to streamline their social media and customer service operations. Compared to RingCentral, Sprinklr offers a more integrated and cohesive solution for managing multiple channels, making it a strong alternative.  

For organizations seeking a unified solution with strong support, Sprinklr Service is a solid choice, though it may require some manual adjustments for accurate data analysis. Key considerations for potential buyers include pricing suitability at $249 per month per seat, the ease of migration and transition due to its user-friendly interface and robust support and the seamless integration with over 30 digital, social and voice channels. Additionally, its design for ease of use empowers both agents and customers with a consistent brand experience and the comprehensive support offered is crucial for efficient operations and issue resolution.  

In comparison to RingCentral, Sprinklr provides a more integrated and cohesive solution for managing multiple channels, making it a solid choice for those prioritizing unified support and seamless integration, though it does come with a learning curve. 

💪 Strength 

“Sprinklr is easy to use with multiple features that help us on the daily. We have incorporated all of our app stores, Social Media Accounts, BazaarVoice and Trustpilot. It replaced an outdated option, but it was a seamless transition that made the previous system feel like it belonged in the last century. Sprinklr support is great, when we have an issue or even a suggestion, they are happy to take it on board.” - Source: G2 

 👎🏻 Areas of improvement 

“I dislike the lack of innovation. For the most part, Sprinklr just updates how things look (often unnecessarily) without actually adding anything new. I also dislike how unreliable sentiment metrics are and we often have to do a lot of manual sentiment changes to get proper measurements.” - Source: G2 

Pricing Information: Sprinklr Service offers two main pricing plans: 

1. Self-Serve Plan: Starts at $199 per seat per month. 

Billing options: Monthly or annual billing, with a 20% discount for annual billing. 

Features offered: Omnichannel support (15+ channels), AI-powered chatbots, digital twin, omnichannel inbox, knowledge base, automation, skill-based routing, guided paths, CSAT surveys, canned responses, quick actions, SLA & business hours, apps & integrations, APIs & webhooks, reporting and persona-specific dashboards. 

Free Trial: 30-day free trial available with no credit card required. 

2. Enterprise Plan 

Custom pricing: Tailored to the specific needs of larger teams. 

Features: Channel-less service (30+ channels), seamless context switch, concurrent case handling, blended contact center, live chat, agent productivity tools, unified agent desktop, generative AI-powered agent assist, omnichannel routing, the knowledge base for agents, planning and insights, quality management, conversational analytics, reporting and analytics, workforce management, service command center, self-service, enterprise conversational AI platform, communities, guided workflows and additional premium services. 

RingCentral Alternative #2: Nextiva

Overview: Nextiva is a prominent player in the cloud communications space, offering a unified communication platform that rivals industry leaders like RingCentral. Founded in 2008, Nextiva has rapidly grown and is recognized for its innovative solutions and customer-centric approach. The platform integrates VoIP, video, chat and CRM tools, making it a comprehensive solution for businesses looking to streamline their communications. 

Nextiva’s strong market position is bolstered by its commitment to providing reliable and scalable communication solutions. It competes directly with RingCentral by offering a robust set of features and competitive pricing, making it an attractive alternative for businesses of all sizes. 

🚀 Prominent features 

Nextiva offers a wide array of features designed to enhance business communications and productivity: 

1. VoIP phone service: High-definition voice calls over the internet 
2. NextivaONE app: A mobile app that turns your device into a virtual office 
3. Unlimited calling: Within North America, with no per-minute charges 
4. Business text messaging: Unlimited messaging via the NextivaONE App 
5. Web conferencing: Unlimited web conferencing capabilities 
6. Team chat: Secure messaging, screen sharing and video calls 
7. Number porting: Keep your existing phone number when switching to Nextiva 
8. Local and toll-free numbers: Options to get local or toll-free numbers at no extra cost 
9. Automation builder: Tools for automating workflows 
10. Analytics and reporting: Comprehensive analytics and reporting features 

Overall Verdict 

Nextiva presents a strong alternative to RingCentral, particularly for businesses seeking a comprehensive and customer-focused communication solution. While it offers many similar features to RingCentral, such as VoIP services, video conferencing and team chat, Nextiva stands out with its exceptional customer support and user-friendly interface.

However, some users have noted reliability issues, which can be a concern for businesses that require consistent performance. Despite this, Nextiva’s competitive pricing and robust feature set make it a compelling choice for companies looking to enhance their communication infrastructure.  

Customer testimonials

 💪 Strengths 

“Nextiva’s customer support is top-notch. They are always available to help and resolve issues quickly. The platform itself is very user-friendly and has a lot of features that make managing communications easy.”

Source: G2 

👎Areas of improvement 

“While Nextiva offers a lot of features, the system can sometimes be unreliable. There have been instances where calls drop or the system lags, which can be frustrating during important business communications.” - Source: G2 

Pricing Information:  

For small businesses- 

• Digital Plan: Starts at $20 per user per month (billed annually) or $25 per user per month (billed monthly). 
• Core Plan: Starts at $30 per user per month (billed annually) or $35 per user per month (billed monthly). 
• Engage Plan: Starts at $40 per user per month (billed annually) or $50 per user per month (billed monthly). 
• Power Suite: Starts at $60 per user per month (billed annually) or $75 per user per month (billed monthly). 

For enterprise-level businesses: 

• Enterprise plan: Starts at $31.95 per user per month. 
• Enterprise contact center: For high-volume customer contacts, pricing starts at $129 per agent per month. 

These plans include advanced features such as customer journey orchestration, automation, customizable intelligent and skills-based routing, unified customer context and a lite CRM. 

Free trial: Seven-day free trial available 

RingCentral Alternative #3: Dialpad

Overview: Dialpad is an AI-powered business communications platform that unifies various forms of communication into one app. Founded in 2011 and headquartered in San Ramon, California, Dialpad offers solutions for voice, video, messaging and meetings, all integrated with AI capabilities. The platform is designed to enhance productivity and collaboration for businesses of all sizes. Dialpad is recognized for its innovative approach and has partnerships with major companies like Google and T-Mobile. It competes with other major players in the market such as RingCentral and Zoom, positioning itself as a versatile and advanced communication solution. 

🚀 Prominent features 

Dialpad offers a comprehensive suite of features to streamline business communications: 

1. VoIP phone service: High-definition voice calls over the internet 
2. AI-powered analytics: Real-time transcription, sentiment analysis and actionable insights 
3. Video conferencing: HD video calls with screen sharing and recording capabilities 
4. Messaging: SMS, MMS and group messaging 
5. Call recording: Automatic and manual call recording options 
6. Voicemail transcription: Converts voicemails to text for easy reading 
7. Auto attendant: Automated call routing to ensure calls reach the right person 
8. Integrations: Seamless integration with platforms like Slack, Microsoft Teams, Zendesk and more 

Overall verdict 

Dialpad provides a robust and innovative communication solution, particularly noted for its AI-powered features like real-time transcription and sentiment analysis. These tools help streamline workflows and enhance productivity, making it a strong contender in the market. However, some users have reported issues with call quality, which can be a concern for businesses that rely heavily on consistent and clear communication. Despite this, Dialpad’s intuitive user interface and comprehensive feature set make it a compelling choice for businesses looking to modernize their communication infrastructure. 

Customer testimonials 

💪 Strengths 

“Dialpad’s AI-powered features, such as real-time transcription and sentiment analysis, are incredibly useful. They help streamline our workflows and improve productivity. The user interface is also very intuitive and easy to navigate.” - Source: G2 

👎Areas of improvement 

“While Dialpad offers many advanced features, the call quality can sometimes be inconsistent. There have been instances where calls drop or the audio quality is poor, which can be frustrating during important meetings.” - Source: G2 

Pricing Information:  Dialpad offers several pricing plans to cater to different business needs: 

• Standard plan: $15 per user per month (billed annually) or $23 per user per month (billed monthly). 
• Pro plan: $25 per user per month (billed annually) or $35 per user per month (billed monthly). 
• Enterprise plan: Custom pricing based on specific business requirements. 

Free Trial: 14-day free trial  

RingCentral Alternative #4: 8x8

Overview: 8x8 is a leading provider of cloud-based communication and collaboration solutions, offering a comprehensive suite of services that include voice, video, chat and contact center solutions. Founded in 1987 and headquartered in Campbell, California, 8x8 has evolved from a VoIP service provider into a robust platform that supports businesses of all sizes. The company is recognized for its reliability and innovation, serving diverse industries such as healthcare, education, manufacturing and financial services. 8x8 competes with other major players like RingCentral and Zoom, positioning itself as a versatile and advanced communication solution. 

🚀 Prominent features 

8x8 offers a wide range of features designed to enhance business communications: 

1. VoIP phone service: High-definition voice calls over the internet 
2. AI-powered analytics: Real-time transcription, sentiment analysis and actionable insights 
3. Video conferencing: HD video calls with screen sharing and recording capabilities 
4. Messaging: SMS, MMS and group messaging 
5. Call recording: Automatic and manual call recording options 
6. Voicemail transcription: Converts voicemails to text for easy reading 
7. Auto attendant: Automated call routing to ensure calls reach the right person 
8. Integrations: Seamless integration with platforms like Slack, Microsoft Teams, Zendesk and more 

Overall verdict 

8x8 provides a robust and versatile communication solution that integrates voice, video and messaging into a single, user-friendly platform. Its excellent call quality and responsive customer support make it a strong contender in the market. However, some users have reported reliability issues and a complex initial setup process, which can be a concern for businesses that require seamless and consistent communication. Despite these drawbacks, 8x8’s comprehensive feature set and integration capabilities make it a compelling choice for businesses looking to enhance their communication infrastructure.  

Customer testimonials 

💪 Strengths 

“8x8’s all-in-one collaboration platform is incredibly versatile and user-friendly. The integration of voice, video and messaging into a single app has significantly improved our team’s productivity and communication. The call quality is excellent and the customer support is responsive and helpful.” - Source: G2 

👎 Areas of improvement 

“While 8x8 offers a comprehensive set of features, the system can sometimes be unreliable. There have been instances of call drops and connectivity issues, which can be disruptive during important business communications. Additionally, the initial setup and configuration can be somewhat complex and time-consuming.” - Source: G2 

Pricing Information:  8x8 offers several pricing plans to cater to different business needs: 

• X2 plan: $24 per user per month (billed annually) or $28 per user per month (billed monthly). 
• X4 plan: $44 per user per month (billed annually) or $50 per user per month (billed monthly). 
• X6 plan: $85 per user per month. 
• X7 plan: $110 per user per month. 
• X8 plan: $185 per user per month. 

 Free Trial: 30-day free trial 

RingCentral Alternative #5: Zoom Phone

Zoom Phone is a cloud-based VoIP phone service that integrates seamlessly with Zoom’s suite of communication tools. Positioned as a leader in the Unified Communications as a Service (UCaaS) market, Zoom Phone leverages AI to enhance voice communications, offering a reliable and scalable solution for businesses of all sizes. Recognized by Gartner as a leader in the 2023 Magic Quadrant for UCaaS, Zoom Phone is trusted by millions of users worldwide.  

🚀 Prominent features 

• AI-powered voice communications: Enhances call quality and provides features like post-call summaries and voicemail task extraction 
• Global phone coverage: Supports secure voice calls across all devices with standards-based SIP over TLS 1.2 and AES 256-bit encryption 
• Unified platform: Integrates phone, chat, meetings and more, reducing friction across workflows 
• Centralized admin portal: Simplifies user management, permissions and service performance monitoring 
• Voicemail prioritization: Helps organize urgent voicemails efficiently 
• Team SMS summary thread: Provides concise overviews of team SMS threads 

Overall verdict 

Zoom Phone offers a robust set of features that cater to both small businesses and large enterprises. Users appreciate its ease of use, reliability and integration capabilities with other Zoom products. The platform excels in providing a seamless communication experience, making it a strong contender in the unified communications market. 

However, some users have noted concerns regarding privacy and security, which Zoom has been actively working to address. Additionally, while the interface is generally user-friendly, there are occasional issues with support responsiveness.  

Customer testimonials 

💪 Strengths 

“Zoom Workplace is awesome. We are mainly using the contact center feature and it has improved our call center in a big way by adding features like AI and integration to our ticketing system.” - Source: G2 

👎Areas of improvement “Recently, we have been having issues with their texting system due to some compliance parts, but their team is actively working to resolve it.” - Source: G2  

Overall Verdict 

Zoom Phone is a robust and versatile VoIP solution that excels in enhancing call center operations with advanced AI features and seamless integration capabilities. While there are some compliance-related issues with the texting system, the proactive approach of the support team in addressing these concerns demonstrates their commitment to continuous improvement. Overall, Zoom Phone is a reliable choice for businesses looking to modernize their communication infrastructure.  

Pricing Information:  

• Zoom Phone Metered: $10 per user per month 
• Zoom Phone Regional Unlimited: $15 per user per month 
• Zoom Phone Global Select: Custom pricing based on specific needs 

Free trial: 30-day free trial  

RingCentral Alternative #6: Vonage

Overview: Vonage is a leading provider of cloud communications services, offering a wide range of solutions for businesses of all sizes. The company specializes in unified communications, contact centers and communications APIs. Vonage’s services are designed to enhance business communications through voice, messaging, video and data capabilities. 

Vonage has established itself as a significant player in the market, known for its flexibility, scalability and reliability. The company uptime reliability is a critical factor for businesses that require consistent and dependable communication services.  

🚀 Prominent features 

• VoIP phone service: High-definition voice calls over the internet. 
• AI-powered analytics: Real-time transcription, sentiment analysis and actionable insights. 
• Video conferencing: HD video calls with screen sharing and recording capabilities. 
• Messaging: SMS, MMS and group messaging. 
• Call recording: Automatic and manual call recording options. 
• Voicemail transcription: Converts voicemails to text for easy reading. 
• Auto attendant: Automated call routing to ensure calls reach the right person. 
• Integrations: Seamless integration with platforms like Slack, Microsoft Teams, Zendesk and more. 

Overall verdict 

Vonage Business Communications offers a comprehensive suite of features suitable for businesses of all sizes, praised for its ease of use, reliable call quality and integration capabilities. The platform’s HD calling, texting features, and robust reporting tools are notable, with a 99.999% uptime ensuring consistent performance.  However, some users report issues with customer service and occasional call quality problems, and it can be perceived as expensive.

Potential buyers should evaluate if the pricing fits their budget, consider the ease of transitioning from existing tools, ensure sufficient integrations and assess the availability and quality of customer support. Overall, Vonage is a strong contender for those seeking a reliable and feature-rich communication platform, though those prioritizing cost-effectiveness and exceptional customer support might explore other options.   

Customer testimonials 

💪 Strengths 

Its reports, features, HD calling, application and web app are all excellent. They have great and optimized versions for desktop, mobile and laptop. The texting feature is good. Tracking call records in various terms is really good. The reports are very detailed. Texting features are also good. Source: G2 

👎Areas of improvement 

Recently, we have been having issues with their texting system due to some compliance parts, but their team is actively working to resolve it. Source: G2 

Pricing Information: 

• Contact center plans: Prices start as low as $0.011 per minute for voice services. 
• Unified communication plans: Prices start as low as $0.012 per delivered message for messaging services. 

For detailed pricing on other APIs and services, check with the vendor. 

Free trial: Vonage offers a free trial for their Video API, providing new users with $10 in credits. These credits function like real money and can be used to access any of the Video API features.  

RingCentral Alternative #7: Grasshopper

Overview: Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. Founded in 2003, Grasshopper has grown to serve over 350,000 entrepreneurs, providing them with a professional phone system that works on their existing devices. Grasshopper is positioned as a cost-effective and user-friendly solution in the market, making it easier for small businesses to manage their communications without the need for additional hardware.  

🚀 Prominent features 

1. Business texting: Send and receive text messages on your business number. 
2. Call forwarding: Route business calls to your personal phone or another team member. 
3. Voicemail transcription: Get your voicemails transcribed and sent to your email. 
4. VoIP/Wi-Fi calling: Make and receive calls using your internet connection. 
5. Simultaneous call handling: Handle multiple calls at the same time without busy signals. 
6. Virtual fax: Receive faxes as PDF attachments in your email. 
7. Extensions: Provide employees or departments with their own extensions. 
8. Custom greetings: Use professional voice talent for your business greetings. 

Customer testimonials 

💪 Strengths 

Grasshopper was very user-friendly. It was easy to use, and we rarely needed to contact customer support. We used it for a few years and were very satisfied. The implementation was straightforward, and we appreciated that we could use it both on a landline/VOIP and through the Grasshopper app for on-the-go access. Overall, the Grasshopper app is slightly better than our current solution. Source: G2 

👎Areas of improvement 

The downside was that we grew rather quickly and needed to switch to another provider to meet our needs. Otherwise, we would have stayed. Additionally, I believe our new provider offers better perks for using an 800 number. Source: G2 

Pricing Information: 

• Solo: $29 per month, includes 1 number and 3 extensions. 
• Partner: $49 per month, includes 3 numbers and 6 extensions. 
• Small Business: $89 per month, includes 5 numbers and unlimited extensions. 

Free trial: 7-day free trial  

How to evaluate platforms like RingCentral 

When selecting a platform like RingCentral, it’s essential to ensure it meets your specific business requirements. UCaaS (Unified Communications as a Service) may not be the best option for businesses of any size and scale due to several reasons.  

• Firstly, UCaaS solutions can be overly complex for smaller businesses, requiring significant IT resources to manage and maintain.  
• Additionally, the cost structure of UCaaS can be prohibitive, especially for startups and small businesses, as it often involves high initial setup fees and ongoing subscription costs. While UCaaS is designed to scale, some platforms may struggle to handle the rapid growth or specific needs of larger enterprises, leading to performance bottlenecks.  
• Lastly, UCaaS platforms might not offer the level of customization needed to tailor the solution to unique business processes and workflows. 

1. Assess company size and requirements 

Ensure the platform can grow with your business. Solutions like Sprinklr offer robust features like AI-powered insights and omnichannel support that scale from small teams to large enterprises. Check if the platform supports the number of users you require, including options for expansion. 

2. Consider budget constraints 

Compare pricing models and choose a platform that fits within your budget while meeting your needs. Evaluate both initial costs and long-term value. Be aware of any additional fees for add-ons or extra features. 

3. Match specific use cases 

Identify your primary needs — whether it's call management, team collaboration or advanced analytics. Look for platforms with features tailored to your specific use cases. Ensure the platform integrates well with your existing systems and workflows. 

For instance, Isabelle Garson who transitioned from a video store clerk to the social media manager for Cookies, successfully unified brands, agencies and people using Sprinklr Service. This platform helped streamline their customer service operations, providing a seamless experience across various channels. 

4. Evaluate growth plans 

Choose a platform that adapts to your evolving business needs and technological advancements. Stay informed about future trends like generative AI-powered customer service Look for platforms that regularly update their features and offer innovative solutions to stay ahead of the curve. 

Switch to CCaaS: The Future of Brand Communication 

When choosing between UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service), businesses must weigh their specific needs to determine which solution offers the best value. Here's why CCaaS often outshines UCaaS, with Sprinklr Service emerging as a top choice over RingCentral: 

Focused expertise in customer engagement 

• CCaaS platforms like Sprinklr Service are designed specifically for customer interaction and support. They offer advanced features tailored to managing and improving customer experiences, unlike UCaaS solutions, which provide broader communication tools. 
• CCaaS solutions have a comprehensive suite of customer engagement tools, including omnichannel support, AI-driven insights and robust feedback mechanisms. These specialized features help businesses enhance their customer service operations more effectively than a generic UCaaS solution. 

Enhanced customer experience management 

• CCaaS platforms are optimized for handling high volumes of customer interactions and offer in-depth analytics and reporting. This capability allows businesses to gain valuable insights into customer behavior, satisfaction and service performance. 
• It leverages advanced analytics to provide actionable insights, helping businesses make data-driven decisions to refine their customer service strategies, a feature that UCaaS solutions often lack or provide less comprehensively. 

Advanced integration and automation 

• CCaaS solutions integrate seamlessly with CRM systems and other customer-focused tools, enabling a unified view of customer interactions and streamlining workflows. 
• A CCaaS platform can integrate with various platforms, offering automation and streamlined processes that enhance efficiency and customer satisfaction. This integration capability surpasses the more generalized integrations often offered by UCaaS platforms. 

Scalability and flexibility 

• CCaaS solutions are designed to scale with your business, accommodating growing customer service needs and offering flexibility to adapt to changing demands. 
• They offer scalable solutions that grow with your business, providing features and capacities that can be tailored as your needs evolve, whereas UCaaS platforms may not offer the same level of customization for customer service-specific functions. 

Future-proofing and innovation 

• The CCaaS industry is rapidly advancing, with innovations such as AI-driven customer support, predictive analytics and enhanced personalization. These advancements ensure that your customer service operations remain at the forefront of technology. 
• With a CCaaS solution, you get the cutting edge of these innovations, offering future-proof solutions that align with emerging trends and technologies, making it a more forward-thinking choice compared to UCaaS platforms like RingCentral. 

Sprinklr Service is a top CCaaS player, as vouched by IDC and 9 out of 10 enterprise companies. It’s also available to smaller companies as a self-serve solution. Experience the difference with Sprinklr Service by scheduling a demo today!