Blog Home

Customer Service

Create a digital-first, proactive customer service experience.

9 Contact Centers Trends for 2025
FEATURED

9 Contact Centers Trends for 2025

January 16, 2025 • 10 MIN READ
How to Improve Customer Service with Digital Transformation
FEATURED

How to Improve Customer Service with Digital Transformation

June 14, 2024 • 10 MIN READ
Helpdesk vs. service desk: Core differences

Helpdesk vs. service desk: Core differences

October 16, 2023 • 6 MIN READ
Issac Thomas

Issac Thomas

Your ultimate guide to building customer loyalty in 10 easy ways

Your ultimate guide to building customer loyalty in 10 easy ways

October 16, 2023 • 11 MIN READ
S

Sprinklr Team

Customer service analytics – A comprehensive guide

Customer service analytics – A comprehensive guide

October 16, 2023 • 10 MIN READ
S

Sprinklr Team

How to manage contact center operations

How to manage contact center operations

October 16, 2023 • 11 MIN READ
S

Sprinklr Team

Inbound vs. outbound call center: Which is right for your business?

Inbound vs. outbound call center: Which is right for your business?

October 16, 2023 • 8 MIN READ
S

Sprinklr Team

Contact center AI maturity model: How to move the needle of digital transformation toward an AI-driven organization? (Part-1)

Contact center AI maturity model: How to move the needle of digital transformation toward an AI-driven organization? (Part-1)

October 13, 2023 • 6 MIN READ
Raghavendra RaoPriyanka Malik

Raghavendra Rao

Priyanka Malik

5 Ways of responding to customer complaints [+ Real examples]

5 Ways of responding to customer complaints [+ Real examples]

September 21, 2023 • 9 MIN READ
S

Sprinklr Team

How to leverage social media for improved customer experience

How to leverage social media for improved customer experience

September 20, 2023 • 7 MIN READ
U

Umme Sutarwala

Top 8 customer service channels [& how to pick the right one]

Top 8 customer service channels [& how to pick the right one]

September 14, 2023 • 12 MIN READ
S

Sprinklr Team

How to calculate customer retention rate

How to calculate customer retention rate

September 5, 2023 • 12 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

How brands can use a social media monitoring strategy

How brands can use a social media monitoring strategy

September 5, 2023 • 11 MIN READ
Ishita Nigam

Ishita Nigam

22 Essential features of call center software

22 Essential features of call center software

September 4, 2023 • 11 MIN READ
Issac Thomas

Issac Thomas

Try Sprinklr for free
with a 30-day trial
Free 30-Day Trial
5 star review blog home page

750+
5-star reviews

Spring 2024Winter 2024Enterprise Winter 2024